Privacy Policy - BangonPH

1. Introduction

Welcome to BangonPH. This Privacy Policy explains how Symph Inc. ("BangonPH," "we," "us," or "our") collects, uses, shares, and protects information in relation to our emergency relief goods information platform available at https://bangonph.com (the "Platform") and any related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

This Privacy Policy should be read in conjunction with our Terms of Service, which can be found at https://bangonph.com/terms.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Information You Provide Directly

Account Information:

• Name
• Email address
• Phone number (optional)
• Profile information
• User preferences and settings

User-Generated Content:

• Relief goods information submissions
• Location data for distribution points
• Photos and images
• Comments and descriptions
• Reports and updates

Communications:

• Messages you send us
• Support requests
• Feedback and survey responses

2.2 Information Collected Automatically

Usage Data:

• IP address
• Browser type and version
• Device information (type, operating system, unique device identifiers)
• Pages visited and features used
• Time and date of visits
• Time spent on pages
• Referring website addresses
• Clickstream data

Location Information:

• Approximate location based on IP address
• Precise geolocation (only if you grant permission)
• Location data embedded in photos or submissions

Cookies and Similar Technologies:

• We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities
• See Section 9 for detailed information about cookies

2.3 Information from Third-Party Services

Google Account Information (if you use Google Sign-In):

• Name
• Email address
• Profile picture
• Google Account ID

Social Media Information:

• If you connect through social media, we may receive information according to your social media privacy settings

2.4 Information We Do NOT Collect

• We do NOT collect sensitive personal information such as government-issued IDs, financial information, or health records
• We do NOT collect information from children under 13 years of age

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Platform Functionality

• Provide, maintain, and improve our Services
• Process and display relief goods information
• Enable user submissions and crowdsourced data
• Facilitate communication between users
• Display location-based information

3.2 Account Management

• Create and manage user accounts
• Authenticate users and prevent fraud
• Provide customer support
• Send account-related notifications

3.3 Platform Improvement

• Analyze usage patterns and trends
• Conduct research and analytics
• Test and develop new features
• Troubleshoot technical issues
• Improve user experience

3.4 Communications

• Respond to inquiries and support requests
• Send important updates about the Services
• Send emergency alerts and critical information (with your consent)
• Communicate about changes to our policies

3.5 Safety and Security

• Detect, prevent, and respond to fraud, abuse, or illegal activities
• Enforce our Terms of Service
• Protect the rights, property, and safety of BangonPH, users, and the public
• Comply with legal obligations

3.6 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm
• Enforce our legal rights and defend against claims

4. Google API Services - Limited Use Disclosure

BangonPH's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

4.1 Google User Data We Access

If you authenticate with Google, we may access:

• Your Google Account profile information (name, email address)
• Information necessary for specific features you authorize

4.2 How We Use Google User Data

• Account Authentication: To verify your identity and create your BangonPH account
• User-Facing Features Only: Data is used solely to provide visible features of our Platform
• No Unauthorized Transfer: We do NOT sell, share, or transfer Google user data to third parties except as disclosed in this policy

4.3 Limited Use Compliance

We commit to:

• Using the narrowest OAuth scopes necessary for functionality
• Obtaining explicit user consent before accessing Google user data
• Limiting data usage to purposes explicitly disclosed to users
• Not using Google user data for advertising or tracking
• Maintaining appropriate security measures for Google user data
• Allowing users to revoke access at any time

4.4 Revoking Access

You can revoke BangonPH's access to your Google Account at any time by:

1. Visiting your Google Account Permissions page
2. Selecting BangonPH
3. Clicking "Remove Access"

5. How We Share Your Information

We do NOT sell your personal information. We may share your information in the following limited circumstances:

5.1 Public Information

User-Generated Content:

• Information you submit about relief goods, locations, and distribution points is made publicly available on the Platform
• This information can be viewed by all users and visitors
• Do NOT submit any information you want to keep private

5.2 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Cloud hosting providers (data storage)
• Email service providers
• Analytics providers
• Customer support tools
• Security and fraud prevention services

These providers are contractually obligated to:

• Use information only for specified purposes
• Maintain appropriate security measures
• Comply with applicable privacy laws

5.3 Legal Requirements

We may disclose information when required by law or in response to:

• Court orders, subpoenas, or legal process
• Government or regulatory requests
• Law enforcement investigations
• Protection of rights, property, or safety
• Prevention of fraud or illegal activity

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of the transaction. You will be notified of any such change.

5.5 With Your Consent

We may share information for other purposes with your explicit consent.

5.6 Aggregate/De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

6. Data Retention

6.1 How Long We Keep Your Information

We retain your information for as long as necessary to:

• Provide the Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

6.2 Specific Retention Periods

• Account Information: Retained while your account is active and for a reasonable period after deletion
• User-Generated Content: May be retained indefinitely as it serves the public interest during emergencies
• Usage Data: Typically retained for up to 2 years
• Communications: Retained as needed for support and legal purposes

6.3 Deletion Upon Request

You may request deletion of your personal information (see Section 8), though some information may be retained as permitted by law.

7. Data Security

7.1 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your information:

• Encryption of data in transit (SSL/TLS)
• Secure data storage
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

7.2 No Guarantee of Security

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Services at your own risk.

7.3 Your Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Notifying us immediately of any unauthorized access
• Using strong passwords and security practices

8. Your Privacy Rights and Choices

8.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Update your account information at any time

8.2 Data Deletion

You may request deletion of your personal information by:

1. Sending an email to: bangonph@symph.co
2. Using the subject line: "User Data Deletion Request"
3. Providing sufficient information to identify your account

Please note:

• We may retain certain information as required by law
• Deletion may result in loss of access to certain features
• Public content you submitted may remain visible if it serves the public interest

8.3 Opt-Out of Communications

You may opt out of:

• Marketing communications (by clicking unsubscribe links)
• Non-essential notifications (through account settings)

You cannot opt out of:

• Critical service-related communications
• Legal notices
• Security alerts

8.4 Cookie Controls

You can control cookies through your browser settings (see Section 9).

8.5 Do Not Track Signals

We currently do not respond to "Do Not Track" signals from browsers.

8.6 Philippine Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have rights to:

• Be informed about data collection and processing
• Object to processing of personal information
• Access your personal information
• Correct inaccurate data
• Suspend, withdraw, or order blocking of processing
• Receive damages for privacy violations
• File complaints with the National Privacy Commission

To exercise these rights, contact us at bangonph@symph.co.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device. We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our Platform
• Improve functionality and performance
• Provide security features

9.2 Types of Cookies We Use

Essential Cookies:

• Required for the Platform to function
• Enable core features like authentication and security
• Cannot be disabled

Functional Cookies:

• Remember your preferences and settings
• Improve user experience
• Can be disabled with some loss of functionality

Analytics Cookies:

• Help us understand usage patterns
• Collect aggregated statistics
• Used to improve the Platform

Third-Party Cookies:

• May be set by third-party services we use
• Subject to third-party privacy policies

9.3 Managing Cookies

You can control cookies through:

• Browser settings (to block or delete cookies)
• Privacy settings on your device
• Opt-out tools provided by third parties

Note: Disabling cookies may affect Platform functionality.

10. Third-Party Links and Services

10.1 External Links

Our Platform may contain links to third-party websites or services. We are NOT responsible for:

• Privacy practices of third-party sites
• Content on external websites
• Your interactions with third parties

10.2 Third-Party Privacy Policies

We encourage you to review the privacy policies of any third-party services you use.

10.3 Social Media Features

Our Platform may include social media features (share buttons, widgets). These features may collect information and are governed by the privacy policies of the respective social media platforms.

11. Children's Privacy

11.1 Age Restrictions

Our Services are NOT intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11.2 Parental Notification

If we become aware that we have collected information from a child under 13, we will:

• Delete the information promptly
• Terminate the child's account
• Notify the parent/guardian if possible

11.3 Parental Rights

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at bangonph@symph.co.

12. International Data Transfers

12.1 Data Location

Your information may be:

• Stored on servers located in the Philippines or other countries
• Transferred across international borders
• Processed by service providers in different jurisdictions

12.2 Data Protection Standards

When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Contractual protections
• Compliance with applicable data protection laws
• Security measures to protect your information

12.3 Your Consent

By using our Services, you consent to the transfer of your information as described in this Privacy Policy.

13. Changes to This Privacy Policy

13.1 Right to Modify

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

13.2 Notice of Changes

When we make changes, we will:

• Update the "Last Updated" date at the top
• Post the revised policy on the Platform
• Notify you of material changes (via email or Platform notice)

13.3 Your Acceptance

Continued use of the Services after changes constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, you must stop using the Services.

13.4 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For Privacy-Related Requests:

• Data Access/Correction: Email bangonph@symph.co with subject "Data Access Request"
• Data Deletion: Email bangonph@symph.co with subject "User Data Deletion Request"
• Privacy Complaints: Email bangonph@symph.co with subject "Privacy Complaint"

Philippine National Privacy Commission:

If you believe your privacy rights have been violated, you may file a complaint with:

• National Privacy Commission (NPC)
• Website: https://www.privacy.gov.ph
• Email: info@privacy.gov.ph

15. Effective Date and Acceptance

This Privacy Policy is effective as of October 4, 2025. By using BangonPH's Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.